After meeting with my information client, I tried to find the article that best fit his topic again on my own. I was unable to find the journal in question in the IRIS catalog, so I called a colleague from Douglass library's circulation services. Chiaki located the journal, but found that we do not have access to the exact volume needed. I tried calling Alexander, but no one answered the phone. That was the standard procedure for the rest of the day. I would call, and they would ignore the phone. I would call back a half hour later, same thing. This went on and on.
The next day I went into Alexander library and the graduate assistant at the reference desk directed me on how to utilize EZborrow. I then placed an order for the article with another institution.
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